Privacy Policy
Last updated: September 2026
At Nell Hartshorn, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains what information we collect, how we use it, and the choices you have when you visit our website or purchase one of our digital products.
Information We Collect
When you place an order, subscribe to our emails, or contact us, we may collect information such as:
- Your name
- Email address
- Billing information
- Order and purchase history
- IP address and device information
- Information about how you use our website
- Marketing preferences
Payment information is processed securely by our payment providers. We do not directly store your full credit or debit card details.
How We Use Your Information
We may use your information to:
- Process and fulfill your digital orders
- Send your ebook download links
- Provide customer support
- Send order confirmations and important service messages
- Improve our website, products, and customer experience
- Prevent fraud or misuse
- Send marketing emails when you have chosen to receive them
- Comply with legal and tax obligations
Digital Product Delivery
Our products are delivered digitally. After completing your purchase, we use the email address you provided to send your download link and other information relating to your order.
Email Marketing
If you subscribe to our newsletter or agree to receive marketing communications, we may send you recipes, gardening tips, home-remedy content, product updates, and special offers.
You can unsubscribe at any time by clicking the Unsubscribe link in any marketing email.
Cookies and Analytics
Our website may use cookies and similar technologies to operate the store, remember preferences, understand how visitors use the website, and improve our services.
Some cookies may also be used by payment providers, analytics services, and other service providers necessary to operate the store.
How We Share Information
We do not sell your personal information.
We may share information only with trusted service providers when necessary to operate our business, including:
- Payment processors
- Digital-download providers
- Email and marketing platforms
- Analytics and fraud-prevention providers
- Professional or legal advisers when required
These providers may process information only as necessary to provide their services.
How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary to fulfill orders, provide support, comply with legal obligations, resolve disputes, and maintain appropriate business records.
Your Privacy Rights
Depending on where you live, you may have rights regarding your personal information, including the right to request access, correction, deletion, restriction, or a copy of certain data we hold about you.
You may also withdraw marketing consent at any time.
To make a privacy request, contact us at:
International Customers
Because our customers may be located in different countries, personal information may be processed in countries other than your own through services such as payment processors and email providers.
Where required, appropriate safeguards are used for international transfers of personal data.
Children’s Privacy
Our website and digital products are intended for adults. We do not knowingly collect personal information from children.
Security
We use reasonable administrative and technical measures, together with the security systems provided by our ecommerce and payment partners, to protect personal information.
However, no method of online transmission or storage can be guaranteed to be completely secure.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, or legal obligations.
Any updated version will be posted on this page with a revised “Last updated” date.
Contact Us
For all customer service, order, download, privacy, or other inquiries, please contact us exclusively by email:
We do not provide customer support by telephone.