Delivery Policy

Digital product delivery

All products sold on this website are digital products. No physical product will be shipped. There are no shipping fees, customs charges, or delivery addresses involved in your order.

How you receive your purchase

After your purchase is successfully completed, you will receive an email containing a link to download your eBook. Delivery is normally immediate, although in some cases the email may take a few minutes to arrive.

Please make sure the email address entered during checkout is correct. If you do not receive your download email, check your spam or junk folder before contacting us.

How long you keep access

Your download is yours to keep. You can save the file to your device and read it at any time, with no subscription and no expiry date.

If something goes wrong

If you experience any problem accessing or downloading your purchase, contact us at support@nellhartshorn.site and we will be happy to help. In most cases we can resend your download link right away.